Great idea from Jesse at Hogbay Software. He has a new page on his site that lays out exactly the quickest and best ways to get support, and what to expect when you do. This is especially great:

“If you have an idea for improving my apps please send it. I read all email and forum postings, and they effect what I’m working on, but I’m not likely to respond directly.”

Unlike some in the web app business, we love hearing new ideas for our apps. They’re like a gift in email format. But it is sometimes tough to convey our love, sympathy, empathy, regret, and joy in a new creative way for each idea sent.

Read more about Jesse’s support ideas