Great idea from Jesse at Hogbay Software. He has a new page on his site that lays out exactly the quickest and best ways to get support, and what to expect when you do. This is especially great:

“If you have an idea for improving my apps please send it. I read all email and forum postings, and they effect what I’m working on, but I’m not likely to respond directly.”

Unlike some in the web app business, we love hearing new ideas for our apps. They’re like a gift in email format. But it is sometimes tough to convey our love, sympathy, empathy, regret, and joy in a new creative way for each idea sent.

Read more about Jesse’s support ideas

Last year for some special clients and friends I gave out some Netflix Gift Subscriptions. While many of them were readily snatched up and quickly used, several weren’t.

A few weeks ago Netflix emailed me and said if they were’t used by a certain date, they would be automatically applied to my account. Great. Simple. Easy.

Only one problem. Once this happened, I found out that you can only apply one gift subscription at a time to your account. So as of the last week, all 11 subscriptions began ticking down in value as if they were being used, but couldn’t be applied to my account. Keep Reading