Your initial reaction- frustration.

Mask it with appreciation instead.

When those simple questions are sent to support and you’ve already answered those same questions three times on your Help page, take a deep breath, and be comforted by the fact that your users care enough about finding the answer to e-mail you. They’re seeking personal, timely interaction, and when you’re able to quickly and easily solve their problems, it only adds to your credibility. Keep Reading

Last year for some special clients and friends I gave out some Netflix Gift Subscriptions. While many of them were readily snatched up and quickly used, several weren’t.

A few weeks ago Netflix emailed me and said if they were’t used by a certain date, they would be automatically applied to my account. Great. Simple. Easy.

Only one problem. Once this happened, I found out that you can only apply one gift subscription at a time to your account. So as of the last week, all 11 subscriptions began ticking down in value as if they were being used, but couldn’t be applied to my account. Keep Reading