It’s the toughest thing for web designers to do. Enforce a process on their clients. Clients tend to want to give us content in whatever format they find it in. But what if things were different? Imagine:

• Having your content tagged to its appropriate pages
• Finding relevant page level changes have taken place as the client reviewed the document
• Having a track record of changes via an RSS feed

You might say: “but my clients will never use a system like this.” That may be true of some clients, but have you asked them based on your experience? Have you told them that based on your experience, other, looser forms of organization tend to cause delayed timelines, and compounded errors? If you explain this, and they still choose antiquated methods then so be it. At least you can use Jumpchart to organize content, revise based on changes, and show mockups to clients rapidly.

The real situation is that most clients are understanding, and willing to pick up things you recommend. They feel pride in learning new technology, and saving their company money. They enjoy being part of a technical process that has a focus, and is collaborative.

Before you know it, your clients will be using Jumpchart to add files. You will receive changes that are made to the actual content instead of abstracted Word documents. You’ll get comments attached to the page they are about, instead of random emails that have inadequate context.

It will change the way you work… and your clients will appreciate you for it.